Based on your description, the decision you been given seems to generally be a fraud. Telus will take customer security incredibly seriously, and we wish to assure you of the following:
I won't go into detail regarding my very own frustration and anger. Suffice it to express that immediately after lots of hours around the mobile phone, with a few quite helpful persons, and visits to many Telus retailers, I succeeded in returning the system and cancelling the account.
How can I learn that person. I believe I am heading right into a new billing cycle And that i have been managing in circles for weeks
I needed to Get hold of CS now with Chat and the department I would like to speak to is simply offered by cell phone. The CS on Chat arranged a get in touch with back at an arranged time slot. When that Section identified as me later on I acquired every little thing sorted out.
Have you ever attempted applying the online Chat? Go online to My TELUS as well as the Chat icon is going to be within the reduced suitable of the window. Reply the questions on what sort of help you will need then retain replying to the bot with "I need to speak to an individual" right up until the bot offers up and passes the Chat to anyone.
Thanks with the reply, Telus Support, but it is at last in excess of. The final rep I spoke to certain me it is actually cancelled and I gained’t be billed any more.
I called Telus CS at eight.55AM Mountain time and they hanged up on me, indicating that I need to simply call in the course of "regular Business hours". Is that this for genuine?
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Introducing legitimate vehicle-dial callers (like your Telus customer service medical doctor’s Place of work for appointment reminders, or your son or daughter’s faculty) on your allowed checklist are going to be important – as these calls would if not under no circumstances get via.
Payment impacting changes would require a cellular phone call but before doing that, Have you ever tried using the payment arrangement selections on the net?
Yes I attempted chat and bought related that has a Stay man or woman Nevertheless they instructed me I had to contact. Not sure just what the Associates about the chat can help with.
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I have produced numerous cellphone calls, I have clicked on "Alternatively, you are able to Get in touch with our TELUS Management Team in this article". done the shape, without response, and completed another variety on MyTelus in addition to go no reaction.
Yeah, I’m binding by a two 12 months deal sadly, I’m only four months in, but I did get someplace. I assume The chief Workplace called me currently so I've a cell phone dialogue with him in an hour or so. We’ll see how that goes.